Refund & Cancellation Policy

At The Project Travel, we aim to be transparent and fair in all our dealings.

Since we act as a travel facilitator working with third-party service providers, refunds and cancellations are subject to the terms of those providers.

Nature of Our Service

We facilitate travel planning and coordination
We do not own or operate airlines, hotels, transport services, or attractions
Actual services are delivered by destination partners

Cancellation Policy

Cancellation requests must be made in writing via email or WhatsApp
Cancellation timelines and charges depend on the specific services booked
Some services may be non-refundable, especially during peak seasons or promotional periods

Exact cancellation terms will be communicated clearly before booking confirmation.

Refund Policy

Refunds, if applicable, are processed only after confirmation from service providers
Any non-recoverable costs charged by third parties will be deducted
Processing timelines depend on the destination partner and payment method used

Please note:

No refunds are provided for partially used services
No-shows may attract 100% cancellation charges

Changes & Amendments

Changes to travel dates, names, or services are subject to availability and may involve additional charges.

Force Majeure

In case of unforeseen events (weather, government restrictions, strikes, etc.), we will assist in exploring alternatives where possible, but refunds cannot be guaranteed.

Our Commitment

While refunds are governed by external providers, we commit to:

Clear communication
Fair representation of policies
Acting in your best interest wherever possible

Need clarity before booking?

We encourage you to ask questions upfront. Transparency builds better travel experiences.